Do I need an account to place an order?
Yes. You need to create an account to place an order. This helps us keep your order secure, provide better support, and make order tracking easier.
Simply select your toy, add it to cart, enter your delivery details, make payment, and place your order. It’s quick and easy.
How will I know my order is confirmed?
Once you place an order, you’ll receive an order confirmation message/email with your Order ID.
How can I track my order?
You can track your order using your Order ID or by contacting our customer support on WhatsApp.
What payment methods do you accept?
We accept 100% secure online payments through debit/credit cards and other supported digital payment methods like JazzCash and EasyPaisa.
We do not offer Cash on Delivery.
Yes. All payments are encrypted and secure. Your card and personal information are fully protected.
Can I open the parcel at delivery?
Yes. You can open and check your parcel at the time of delivery for peace of mind.
How long does delivery take?
Orders are usually delivered within 3–5 working days across Pakistan.
Do you offer free shipping?
Yes. We offer free shipping all over Pakistan.
What if I receive a damaged or wrong item?
If you receive a damaged or incorrect product, contact us immediately and we’ll replace or refund after verification.
What if something is missing from my order?
Please contact our customer support right away. We’ll resolve it as quickly as possible.
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.
What is your return policy?
We offer a 7-day easy return policy.
If the product is unused and in original condition, you’ll receive a full refund.
Who pays for return shipping?
You have to pay the return shipping fee.
Are your toys safe for children?
Yes. All our toys are original, high-quality, and child-safe, made from non-toxic materials.
How can I contact customer support?
You can reach us via WhatsApp, Call or email. Our team is always happy to help.
Can I give feedback or suggestions?
Absolutely! We love hearing from parents. Your feedback helps us improve.
